Delivery & Returns (Excludes Commissioned work)

DELIVERY:

For UK delivery. All deliveries are based on weight and dimension. 

All furniture is fully wrapped and secured for safe transportation.

We use a good friendly reliable Courier service who are fully insured and will track all deliveries. The fee applied is for mainland UK only.

By courier delivery items can take up to 2-3 weeks depending on postal area However most items are delivered before. We will keep you updated from your day of purchase to the day of your delivered item to ensure you receive the best service.

If you would like to collect in person from our workshop in Dorchester, Dorset please contact us to arrange an appointment for all collections. 

RETURNS:

Returns accepted within 14 days of purchase.

All items must be fully wrapped and boxed, buyer must pay for postage.

If you change your mind for any reason then simply inform us by email within 3 days of receiving delivery. If you return the item, it must be in the original condition it was dispatched, we can then issue a full refund. Please note We do not refund delivery charges and you will be responsible for the cost of returning the goods to us (equivalent to the original delivery charge) unless an item is found to be faulty or not as described.

Items returned damaged, altered or not securely wrapped by the buyer will not be refunded.

You are very welcome to return the item yourself to our workshop, but please make sure that the item is fully wrapped to protect it from any damage during transportation as we cannot accept the item back if it has not been adequately protected.

We do not offer refunds for any commissioned work. Please see T&C'S for more information. 

(Please feel free to contact us for any advice on how to wrap and box your item if you are unsure as we are always here to help!)