We accept returns, but the buyer must pay for postage. If for any reason your item is damaged on arrival please contact us and we will help the best we can to resolve the issue.
Please remember that with all up cycled furniture, you will come across the odd chip, dink or imperfection due to being old. Any major repairs or obvious dents are worked on before the final finish. Character is key as well as perfectly painted furniture.
Extra small courier items
Small courier items
Medium courier items
Large courier items
Extra large courier items
Returns accepted within 14 days of purchase.
All items must be fully wrapped and boxed, buyer must pay for postage.
If you change your mind for any reason then simply inform us by email within 3 days of receiving delivery. If you return the item, it must be in the original condition it was dispatched, we can then issue a full refund. Please note We do not refund delivery charges and you will be responsible for the cost of returning the goods to us (equivalent to the original delivery charge) unless an item is found to be faulty or not as described.
Items returned damaged, altered or not securely wrapped by the buyer will not be refunded.
You are very welcome to return the item yourself to our workshop, but please make sure that the item is fully wrapped to protect it from any damage during transportation as we cannot accept the item back if it has not been adequately protected.
We do not offer refunds on any of our commissioned work.
(Please feel free to contact us for any advice on how to wrap and box your item if you are unsure as we are always here to help!)